Shipping & Returns FAQ
All tracking numbers are emailed instantly once the product is shipped. Check your spam folder in case the email went there, and mark it as not spam so you get future shipping updates. You can also find your tracking number by logging into your account and checking your order history.
We typically ship orders within 24 hours of when they are placed. We ship from Ontario, so shipping times are 2-7 days depending on your location.
If theft is common in your area, you may first want to call your local authorities. Sometimes a package may have been delivered to a neighbor by accident, or never got off the truck, and will be delivered in the next 1-2 days.
Orders & Website
This most likely means you checked out as a guest. Just shoot us an email and we will send you an account invite to convert your email into an active account so you can redeem and earn rewards, track your order history, and more.
You will not be charged for the declined/error charges. Some banks hold the additional charges as "pending" or "processing" for 24 hours. You will see them disappear and will never be a "completed" or "posted" charge on your card.
This is typically an error in the billing address on the credit card. If you continue to get the error, try checking out with PayPal or Amazon Pay instead.
Products & Brand
There is no specific checklist to become part of the team. Our team is made up of athletes with all different levels of popularity, age, appearance, and backgrounds. We have a limited number of spots each year, and we are always scouting among our existing customer base for new potential athletes. If you are not a genuine user of the brand it will be impossible to be scouted by our team.
For all supplements, not just our brand, you should get approval from your medical professional before taking anything when pregnant or breastfeeding.
We have many samples available on our website at a very low cost. We also send free samples on every order! Click on a product you are looking to try and see if there is a sample size option available.