FAQ

• How can I participate in the program?

  Joining our free rewards program is easy! If you haven't already, just create an account with the store to get started. Once you’ve done that, you’ll have full access to all of the exciting ways we offer to earn points! Each time you come back, just make sure that you're logged in to track your progress, redeem points, and much more.

• How can I earn points?

  While logged in, just click on each of the tiles above to earn points. In most cases, we'll credit your account immediately; however, please note that points in exchange for purchases may take up to 48 hours to be awarded.

• Can I receive points for purchases not from pescience.com?

  If you email our customer service with a copy of your receipt from an approved third party retailer, you can earn points on any purchases of our products within the past 90 days. Please make sure you have already created an account on our website before emailing customer service so they can apply the points. Please note we will only apply points for third-party retailer purchases once per customer.

• How can I redeem my points?

  Points can be redeemed directly directly from your cart! When you have enough points for a discount, just add items to your cart, click on the Checkout button, and select a discount from the available drop down menu.

• I can’t log into my account!

  No problem! Click “Forgot Password?” to reset your password. From there you’ll need to verify your email address and we’ll lead you through the process to get you back into your account. If you’re having any further issues, just send us an email and we’ll help out.

• Do my points expire?

  Points expire 2 years from the time they are earned. Don't worry, we will email you 2 reminders before they expire!

• What happens if I return a product?

  When you return an item, the points you earned associated with that item will be immediately deducted. For example, if you make a purchase for $100, and then return $75 worth of merchandise, we would deduct 75 points from your account.

• Why didn’t I get credit for my referral?

  In order for us to track your referrals appropriately, make sure your friends are following your unique referral link. We will only be able to identify you as the referring customer if your friends click your referral link and make a purchase from the same device. Once we've identified that the order is associated with your link, we'll then be able to distribute your reward!